eSIM packages vs eSIM vouchers: Reseller's guide to choosing the right eSIM product

As an eSIM reseller, offering flexible and convenient solutions is paramount to success. At Airalo Partners, we're continuously evolving our offerings to empower your business. That's why we're excited to highlight a significant enhancement to our reseller solution: the integration of eSIM vouchers alongside our existing eSIM packages.

You now have the power to choose between purchasing and distributing either eSIM packages or opting for the flexibility of eSIM vouchers.

But what exactly sets these two options apart, and how can each benefit your business? In this article, we will explain and compare the two options to help you choose the best fit for your business goals and operations.

eSIM vouchers vs. eSIM packages: A quick comparison

Before we dive into the details of eSIM packages and eSIM vouchers, here's a quick overview of their key differences:

What is an eSIM voucher?

An eSIM voucher is a game-changer for resellers seeking a hands-off, scalable solution that leverages Airalo's brand reputation and customer service. Instead of purchasing and delivering an eSIM package manually, you provide your users with a unique self-service voucher code. 

The voucher code represents a specific eSIM package and destination. The user can enter the code on the Airalo app or website to redeem their eSIM.

For resellers, eSIM vouchers are seamlessly integrated within the Airalo Partner Platform, following the same clear product listing structure as eSIM packages.

What is the user journey for eSIM vouchers?

The user journey for eSIM vouchers is straightforward and designed for effortless user convenience and code redemption:

1. You purchase an eSIM voucher from the eSIMs store on the Airalo Partner Platform. 
2. You share the unique voucher code with your user.
3. The user logs in to the Airalo app or website (or creates an account).
4. The user redeems their voucher code by adding it to the "Airmoney & Membership" section.
5. The eSIM is instantly added to the user's account.
6. The user can install and activate the eSIM on their device. If they need support, they can reach out directly to Airalo — we can handle everything from here! 

Example:

A travel agency purchases an eSIM voucher for a customer traveling to Cairo. Before the customer departs, they provide the traveler with the eSIM voucher code. The traveler then logs in to the Airalo app, adds their voucher code, and redeems their 7-day, 5GB eSIM package for Egypt, ready to install and activate for their trip.

Why offer eSIM vouchers?

Here’s how eSIM vouchers add value to your business and simplify your workflow:

• Streamline delivery: Share an eSIM voucher code in seconds, right from the Partner Platform.
• Offload support: Airalo handles all customer questions and troubleshooting.
• Enable top-ups: Users receive low data and expiry alerts for supported eSIMs, and can easily top up in the Airalo app.
• Leverage the Airalo brand: Offer a trusted eSIM experience that your users recognize.

What is an eSIM package?

An eSIM package refers to a connectivity plan you purchase from the Airalo Partner Platform and distribute to your end-users. Each plan comes with a set amount of data, validity time, and coverage within a specific country or region.

The key distinction here is the level of control, branding, and customer support. When you offer eSIM packages through Airalo Partners, you operate with a white label solution. Your brand is completely visible, and the user experience is customized to reflect your company's brand identity. This provides you with complete control and customization of the user experience and journey.

With eSIM packages, resellers also take control over support and the customer experience post-purchase, including top-up and troubleshooting.

What is the user journey for eSIM packages?

The eSIM package journey gives you more control over branding and the user experience:

1. You purchase an eSIM package from the Partner Platform and assign it to a user.
2. You share the eSIM with the user, typically via email, a PDF document, or even WhatsApp. The delivery method you choose is branded with your logo.
3. The user clicks a secure link to access your branded eSIMs Cloud portal.
4. There, they find clear instructions to install their eSIM.
5. You handle user top-ups and provide customer support.

Example:

A travel agency wants to offer branded eSIMs to its tour group clients. They purchase a regional eSIM package for Europe from Airalo Partners, customize the delivery PDF with their agency's logo, and send it to each traveler. The travelers install the eSIM, and if they have questions, they contact the travel agency's dedicated support line, maintaining a consistent brand experience.

What are the benefits of eSIM packages?

eSIM packages provide a distinct set of advantages, particularly for businesses focused on brand control and deep customer engagement:

• White label solution: Your brand is completely visible throughout the user journey. From the delivery method to the installation instructions, everything is branded with your company's identity.
• Full control over the user experience: You have complete creative control over the messaging, design, and how eSIMs are presented to customers.
• Support ownership: By managing customer support directly, you can deepen customer relationships and gather valuable feedback to refine your service.
  

FAQs

1. Do eSIMs and eSIM vouchers offer the same type of packages?

Yes, they do. Any eSIM has its eSIM voucher counterpart and vice versa. Please note that, unlike some eSIM packages, eSIM vouchers do not require an eKYC process (identity check) to activate the eSIM, making your customers' journeys as seamless as possible.

Can I offer both eSIM vouchers and eSIM packages to my customers? 

Absolutely! Airalo Partners allows you the flexibility to offer both solutions simultaneously, catering to different customer segments or product lines within your business. This enables you to maximize your reach and cater to diverse preferences.

2. Can I top up an eSIM voucher on behalf of my customer?

No, currently it's not possible. Instead, your customer has the flexibility to top up on their own. They can monitor their eSIM usage and top up directly in the Airalo app when their data runs low or their eSIM nears expiration.

3. Can I track whether my customers have successfully redeemed their vouchers?

Yes, every purchased eSIM voucher has clear information about its status and redemption date. You can also export or review this data in the Partner Platform's Orders and Analytics pages.

4. Do Airalo eSIM packages or vouchers include voice, text, and data, or just data? 

Airalo eSIM packages and the options available for redemption with eSIM vouchers include both data-only and data, voice, and text packages.