Airalo's commitment to security: Announcing SOC 2 Type II compliance

We're thrilled to share that Airalo has received SOC 2 Type II compliance attestation.

At Airalo, security and privacy are our top priorities. This achievement, validated by an independent, accredited third-party audit, demonstrates our commitment to maintaining the highest standards of security, reliability, and compliance. 

Read on to learn more about SOC 2 Type II and how we ensure top-tier security for individual users and partners.

What is SOC 2 Type 2? 

SOC 2 (System and Organization Controls 2) is a rigorous, industry-standard audit developed by the American Institute of Certified Public Accountants (AICPA). It's designed to ensure that cloud-based service providers like Airalo handle customer data with the utmost security, availability, processing integrity, confidentiality, and privacy.

To achieve SOC 2 Type II compliance, we underwent a comprehensive audit focusing on these five core principles:

• Security: Protecting information and systems from unauthorized access.
• Availability: Ensuring systems and information are available for use as needed.
• Processing integrity: Confirming system processing is accurate, timely, and authorized.
• Confidentiality: Safeguarding sensitive information.
• Privacy: Protecting personal information according to established policies.

Receiving a SOC 2 attestation is a seal of approval that confirms we have robust controls in place to protect your information. It also acknowledges that we've not only designed our systems with security controls in mind, but have also proven their effectiveness over a sustained period.

Why is SOC 2 important in the eSIM space?

​​In today’s interconnected world, data security isn’t optional — it’s essential. The eSIM industry, which enables seamless global connectivity, relies on digital infrastructure to manage sensitive customer and business data. SOC 2 compliance is a gold standard for security, demonstrating that an organization follows rigorous protocols to protect information from unauthorized access, breaches, and other cyber threats.

By achieving SOC 2 compliance, we reinforce our commitment to security, privacy, and reliability. It ensures our systems safeguard data, mitigate risks, and uphold trust. For partners, it means working with a provider that prioritizes security. For users, it guarantees their personal and payment data is protected, ensuring a safe, seamless connectivity experience.

Why is SOC 2 important to our partners?

Trust is key in any partnership — especially when it comes to data security. When you partner with Airalo, you trust us to protect sensitive data and uphold your brand’s reputation.

Our SOC 2 certification ensures we meet the highest security, privacy, and reliability standards, so you can confidently offer a secure, seamless eSIM experience. Here's how SOC 2 certification benefits you:

• Enhanced data security: We've implemented robust security measures to protect you and your customers' confidential information from unauthorized access, use, or disclosure.
• Increased trust and confidence: The independent audit and validation process provides assurance that your data is handled with integrity and care.
• Demonstrated commitment to privacy: Whether you operate in tourism, finance, government, or any other sector, we adhere to strict confidentiality and privacy standards to protect your personal information.
• Reliable service availability: We've implemented measures to ensure our services are consistently available when you need them, wherever you are.
• Alignment with industry best practices: Our SOC 2 compliance demonstrates our adherence to globally recognized security standards, reinforcing our commitment to best practices.
• Reduced risk: Partnering with a SOC 2-compliant company mitigates the risk of costly data breaches and security incidents, protecting your brand reputation and customer trust.

What we did to achieve SOC 2 compliance

Solid policies are critical, but they're only effective when they're translated into concrete actions and technical controls.  That's where we moved beyond documentation and actually implemented security measures in our daily operations. 

We focused on the following to ensure our policies are reflected in our technical infrastructure, development lifecycle, and processes:

• Network segregation: Implementing stricter network segmentation to isolate sensitive systems and data.
• Penetration test remediation: Addressing vulnerabilities identified through regular penetration testing.
• Application changes reviewed: Improving our process for reviewing all application code changes for security implications.
• Review of firewall rules: Conducting a full review of firewall rules to ensure effectiveness and minimize exposure.
• Intrusion detection system: Fine-tuning our intrusion detection system to identify and respond to potential threats.
• Security issues resolution: Ensuring all security issues are resolved within SLAs, including keeping all third-party libraries up to date.
• Vulnerability scanning: Performing regular vulnerability scans to proactively identify and address weaknesses in our systems.

We also took a look at our internal team management and processes and made a few changes:

• Employee lifecycle management and access revocation: Ensuring the timely onboarding and offboarding and revocation of access of employees within our defined Service Level Agreements (SLAs), minimizing the risk of unauthorized data access.
• Endpoint security and security awareness training: Implementing mandatory security awareness training for all employees to foster a culture of security consciousness. As well as mandated encrypted laptops, password managers, and antivirus software for all employee devices, and MDM enrollment.
• Disaster recovery: Conduct regular tabletop exercises to test our Disaster Recovery plan and ensure business continuity in case of an unexpected event.

Ensuring cross-functional collaboration was crucial. Regular meetings, transparent communication, and collaborative tools helped us track progress, address roadblocks, and ensure the smooth adoption of new policies and procedures.

Our ongoing commitment 

SOC 2 compliance is not a one-time achievement, it's an ongoing process. We're committed to continuously monitoring and improving our security controls to maintain the highest standards of data protection. 

We're excited for the peace of mind this achievement brings and look forward to strengthening our partnerships by delivering exceptional service and security.

If you have any questions or would like to learn more about our safety and security features, please visit our Trust Center.